Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of CoverQueue (the “Service”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and any organization you represent. If you do not agree, do not use the Service.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account.

An organization owner may invite members and assign roles (owner, exec, assistant, reader). The organization is responsible for its members' use of the Service.

You agree not to:

• Upload or share material you do not have the right to store or distribute;
• Attempt to defeat watermarking, access logging, or the access controls that isolate other organizations' data;
• Probe, scan, or test the vulnerability of the Service without authorization, or interfere with its normal operation;
• Use the Service to store unlawful content or to violate the rights of others.

You retain all rights to the scripts, coverage, and other content you upload (“Your Content”). You grant us a limited license to host, process, and transmit Your Content solely to operate and provide the Service to you, for example, to store files, generate per-recipient watermarked copies on delivery, and render coverage PDFs.

We do not use Your Content to train machine-learning models. See our Security page for our full stance on confidentiality and AI training.

Paid plans are billed in advance through our payment processor. New organizations start with a 14-day trial of the Team plan, no card required; when the trial ends, the organization moves to the Free plan unless you subscribe. Fees are non-refundable except where required by law.

You may change or cancel your plan at any time. Downgrading never deletes your data. Your archive remains viewable, searchable, and exportable on every tier.

Our handling of personal information is described in our Privacy Policy. Our security practices (including encryption, reader isolation, and data export and deletion) are described on our Security page.

You may stop using the Service and delete your organization at any time. Organization deletion runs with a 30-day grace period before data is permanently removed. Full export (log CSV, coverage PDFs, and writers CSV) is available on every plan so you can retrieve your data before deletion. We may suspend or terminate access for violations of these Terms.

The Service is provided “as is” without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us in the twelve months preceding the claim.

We may update these Terms from time to time. If we make material changes, we will notify you through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Email legal@coverqueue.com.